Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for the parking area operated by Newpoint Parking in Indianapolis, IN where Parkmobile is offered.
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There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. In some areas transaction fees vary based on which level of membership you choose, but in this area, the transaction fee is $0.35 regardless of membership level. View our Memberships article to learn more about the different membership levels.
The transaction fees for this area are as follows:
Basic Membership - $0.35 per transaction
Preferred Membership - $0.35 per transaction
Corporate Membership - $0.35 per transaction
Parkmobile is the only payment option in this area. Enforcement will use your license plate number and zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.
Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary by lot or metered, on-street parking space. You MUST identify your Parkmobile zone number from the green Parkmobile signage located in your parking lot or at your metered, on-street space.
In the parking area operated by Newpoint Parking in Indianapolis, IN the zone numbers are 69001 & 69002.
The Parkmobile toll-free phone number to reach the automated system to register and/or start or extend your parking sessions is: 877-727-5007 (877 PARK 007). If you are parking in the parking areas operated by Newpoint Parking in Indianapolis, IN and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.
You can not stop a session once started. You must select the amount of time you want in advance and pay for that time with your credit card. If you chose more time than you needed, you will not be able to stop the session or get a refund.
You are able to extend your parking time, if you see that you need more than the amount you initially paid for, as long as you haven't already chosen the maximum allowed. In order to extend a transaction it must still be active and not yet expired. Example: if the maximum is 16 hours, and you chose 2 hours, you can then extend your session before it expires for up to an additional 14 hours. Note that extensions are separate transactions, and therefore each extension carries a transaction fee as well.
Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue violations and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute. Please follow the directions on the citation to dispute.