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FAQ

FREQUENTLY ASKED QUESTIONS

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Click a question below to jump to that answer, or scroll through all the questions and answers.

How do I download the mobile app?

Who can I contact for more help?

What is the zone number? Is there a locations map?

How do I get my parking history or receipts?

Can I extend my time?

How can I reset my password or unlock my account?

Can I cancel my account?

Can I stop or cancel my session?

Can I use Parkmobile for handicapped or disabled person's parking?

Why is my account suspended?

How does enforcement know I paid? What if I get a ticket?

Can I get a refund?

Why does the app show my mobile number is already in use?

How do I know my parking session has started?

How do I set up my parking alerts and reminders?

What if I encounter a technical issue or see an error message?

How do I add or delete a payment method?

Can I move zones or spaces while in a session?

Can I park multiple cars?

How do I add license plate numbers to my account?

How do I change the phone number or email address on my account?

Why do the rates shown in the app not match what I see in the parking area?

HOW DO I DOWNLOAD THE MOBILE APP?

You can download the Parkmobile app in your device's app store or market, or by visiting the mobile app page at www.parkmobile.com. More information can be found HERE.

WHO CAN I CONTACT FOR MORE HELP?

We are happy to help. Please feel free to search for your answer here in our Help Center and create a support ticket if you need more help. We'll respond ASAP or give you a call back if needed.

WHAT IS THE ZONE NUMBER? IS THERE A LOCATIONS MAP?

The Parkmobile zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage in the lot or on decals on the meter. A locations map with zone numbers is available in the Parkmobile mobile app.

HOW DO I GET MY PARKING HISTORY OR RECEIPTS?

To view your parking history you can use the mobile app or your Personal Pages. The app only shows recent history, which can be accessed by logging in and tapping "Sessions" then "History". For a full parking history, visit your Personal Pages. Once logged in, click "Parking History" from the left navigation bar and adjust the date range if needed. You’ll be able to view previous parking sessions and access monthly statements and receipts.

CAN I EXTEND MY TIME? 

You can extend your parking session while it is still active, and in areas that allow for it. In areas where extensions are allowed, if you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator, or your initial session has already ended. Check your parking area's Help Center article to get details on extensions in your area.  Search for your parking area by clicking the magnifying glass and typing the city name. 

HOW CAN I RESET MY PASSWORD OR UNLOCK MY ACCOUNT?

If you don't know your password or have locked your account you can reset your password to gain access. In the app, tap "Forgot your Password" and enter the mobile number on your account and tap "Submit". You will be sent an email with reset instructions to the email address listed on your account. If you don't have an email address on file or registered by voice with our phone system, you will receive a text message with reset instructions. 

CAN I CANCEL MY ACCOUNT?

Aww! We'd hate to see you go! To cancel your account you can open a support ticket or send an email to helpdesk@parkmobileglobal.com with the mobile number on your account, the last four digits of the credit card on file, and the reason you'd like to cancel (if you are willing to provide that.)

CAN I STOP OR CANCEL MY SESSION?

In some areas a parking session can be stopped early, but in others it will automatically end at the deactivation time shown. If you start a session and don't see the STOP button, you will know that stopping a session early isn't allowed in your area. Cancelling is different from stopping a session, and no parking sessions can be cancelled once started, regardless of the area.

CAN I USE PARKMOBILE FOR HANDICAPPED OR DISABLED PERSON'S PARKING?

For more information on the availability of handicapped or disability placard parking, check your parking area's Help Center article to get details for your area.  Search for your parking area by clicking the magnifying glass and typing the city name. Availability, rules and regulations vary by parking area and are not managed by Parkmobile.

WHY IS MY ACCOUNT SUSPENDED?

Your account will only be suspended if the credit card on file has expired or if you have experienced a payment failure resulting in a balance due. In either case, you'll need to update your payment method. More information can be found HERE.

HOW DOES ENFORCEMENT KNOW I PAID? WHAT IF I GET A TICKET?

The parking meters and kiosks don’t sync with our system, but local parking enforcement will see your mobile payment on their handheld device. If you received a ticket even after paying, you likely used an incorrect zone number or license plate number when starting your session. Regardless, you'll need to submit your dispute with the parking authority where you parked your vehicle. 

CAN I GET A REFUND?

Parkmobile cannot refund your parking session once created. More information can be found HERE.

WHY DOES THE APP SHOW MY MOBILE NUMBER IS ALREADY IN USE?

If you get the message "Another user is registered with this mobile number" it could be related to an old account that was not removed from the system, a mistaken number entry, or a recycled phone number. Perhaps you are already registered and you simply need to reset your password. In any case, open a support ticket or send an email to helpdesk@parkmobileglobal.com with the mobile number, and we will investigate.

HOW DO I KNOW MY PARKING SESSION HAS STARTED?

When using the app, you will know your parking session has successfully started once you see the countdown timer on the Active Sessions screen. On the mobile website and Personal Pages you will see "Your Session is Active" with the details. In the automated phone system you will hear "Your Session has Started" along with details about the session.

HOW DO I SET UP MY PARKING ALERTS AND REMINDERS?

Login to your account and click "Settings" then "Notifications". Tap on the mail and phone icons to enable or disable the reminders via email, SMS, or push/app notification.

WHAT IF I ENCOUNTER A TECHNICAL ISSUE OR SEE AN ERROR MESSAGE?

Oh no! You can open a support ticket or send an email to helpdesk@parkmobileglobal.com. Be sure to include your mobile number on your account and the details of your experience, including the error message and when you experienced the problem. You must pay for your parking on site or via another method in the interim. 

HOW DO I ADD OR DELETE A PAYMENT METHOD?

Login to the app and select "Settings" then "Payment Methods" You can swipe to delete a payment method or tap the "Add Payment Method" to view your options. You can add credit cards, PayPal, Parkmobile Wallet, Visa Checkout and MasterPass to your account, but check your parking area's Help Center article to ensure they accept the payment method you prefer. Search for your parking area by clicking the magnifying glass and typing the city name. 

CAN I MOVE ZONES OR SPACES WHILE IN A SESSION?

You cannot change a zone or space number once a session is started. If a session has been started in the incorrect location, please start a new session with the correct information. In most areas you cannot pay in one zone and park in another. This is usually called "hopper" and you should check your parking area's Help Center article to get details on whether or not this is allowed in your area.

CAN I PARK MULTIPLE CARS?

Absolutely! You can start additional parking sessions by returning to the "Parking" section and entering the required information to start another parking session. If the license plate number isn't already saved to your account you can add it before starting the parking session.

HOW DO I ADD LICENSE PLATE NUMBERS TO MY ACCOUNT?

Login and select "Settings" then "Vehicles" to view the LPNs saved to your account. Tap to edit an existing LPN, swipe to delete an LPN, or click the "+" to add an LPN. Non-company accounts can have up to 5 license plate numbers per account.

HOW DO I CHANGE THE PHONE NUMBER OR EMAIL ADDRESS ON MY ACCOUNT?

To change your phone number or email address you can use the app or website. In the app, login and select "Settings" and then "User Profile" to update your phone number or email address. 

WHY DO THE RATES SHOWN IN THE APP NOT MATCH WHAT I SEE IN THE PARKING AREA?

Local parking authorities and parking operators set the parking rates and provide that information to us. If you disagree with a rate or see a discrepancy, you can open a support ticket or send an email to helpdesk@parkmobileglobal.com. Be sure to include your mobile number on your account and the details of your experience.

 

 

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