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RTD - Monthly Permits

Parkmobile supplies the background technology for monthly permits in this area. You can access the monthly parking system using the link provided on your local parking authority's website or by clicking here.

Click a topic below to jump to that section, or just scroll through all sections.

Login Assistance

Paying for Your Permit

Updating Personal Information

Updating License Plate Information

Updating Credit Card Information

Retrieving Emails Regarding Your Permit

Cancelling Your Monthly Permit Account

I forgot my username. How do I retrieve it?

In this area, your username is your mobile phone number. If you cannot remember your username, click the 'Forgot your username?' option located on the monthly parking homepage for your parking authority.

If you are unable to log in using the mobile phone number that you entered, you will need to speak with an agent to update the phone number you have on file. For login assistance in your area, please send an email inquiry to parkrtd@spplus.com or call 303-292-1505.

I forgot my password. How do I retrieve it?

1) From the login screen, click 'Forgot your Password?'.

2) Enter your Username (mobile phone number) and Email address into the appropriate fields.

3) Click 'Request'. Your username and computer generated password will be emailed to you. 

I signed up for a permit, but didn't pay for it yet. How do I complete the purchase?

1) Log into your existing account. Your shopping cart will be displayed immediately.

2) Click 'Checkout'.

3) If you would like to pay using a credit card that is already on file, click the drop-down arrow to the right of 'Select existing cards'. Choose the appropriate card. If you would like to pay using a credit card that is not on file, click 'New credit card' and enter the new information.

4) After you've entered your payment information, click the box to indicate you agree with the rules and regulations set forth by your local parking authority.

5) Click 'Submit payment' to purchase your monthly permit.

 

 

How do I change the password on my account?

1) Click ‘My Account’ 

2) Click ‘Change Password’.

3) Enter your desired password into the ‘New password’ box and confirm it in the ‘Confirm new password’ box. Click ‘Save’.

How do I change the email address on file?

1) Click 'My Account' (located in the navigation window under your parking authority's logo).

2) Click ‘View/Edit’.

3) Click ‘Edit user details’.

4) Correct the email address in the box. Click ‘Save’.

 

How do I change the main address associated with my account?

1) Click 'My Account' (located in the navigation window under your parking authority's logo).

2) Click ‘Change account details’:

3) Edit the necessary information. Click ‘Save’.

How do I change the license plate number to my active permit?

1) After signing into your account, the system will show your active permits. Click the number shown in bold under the 'Permit ID' column. If you've navigated away from the home page, hover over 'My Permits' and click 'Overview'. Click on the number shown in bold print under the 'Permit ID' column.

2) Click 'Vehicle change request'. Enter the new license plate number in the 'License Plate Number' field. Choose the state in which the license plate is registered from the drop-down menu.

3) Click 'Continue'.

4) Review the confirmation details for accuracy and click 'Continue'.

How do I add a temporary license plate number from my permit?

1) After signing in, the system will show your active permits and you can click the number shown in bold under the 'Permit ID' column. If you've navigated away from the home page, hover over 'My Permits' and click 'Overview'. Click on the number shown in bold print under the 'Permit ID' column.

2) Click 'Temporary LPN request':

3) Enter the temporary license plate number, check the 'Earliest possible date' box, and choose the number of days you will be using the temporary license plate number. 

4) Review the confirmation details for accuracy and click 'Continue'.

How do I change the credit card on file?

1) Log into your existing account.

2) Hover over ‘Payment’ (located in the navigation window under your parking authority's logo) and then click ‘Payment management’.

3) Click ‘Add new credit card’.

 4) Enter the details for your new card and click ‘Save’.

 As your permit is tied to an automatic payment, you will need to tie your new card to your existing permit. Click 'Add payment preference':

From the drop-down menu, select the new credit card you just added and click 'Save':

5) Click ‘Delete’ to the right of your old card to remove that information from your account.

How do I update the expiration date of the credit card on file?

1) Log into your existing account.

2) Hover over ‘Payment’ (located in the navigation window under your parking authority's logo) and then click ‘Payment management’.

3) Click ‘Edit’ located to the right of your existing credit card.

4) Change the expiration date in the ‘ExpiryMonth’ and ‘ExpiryYear’ fields. Click ‘Update’.

I deleted an email regarding my permit. How do I view the message?

1) Log into your existing account.

2) Click 'My Messages' (located in the navigation window under your parking authority's logo).

3) Find the email in question and click on the number shown in bold print to view the message.

How do I cancel my monthly permit account?

1) After signing in, the system will show your active permits and you can click the number shown in bold under the 'Permit ID' column. If you've navigated away from the home page, hover over 'My Permits' and click 'Overview'. Click on the number shown in bold print under the 'Permit ID' column.

2) Click 'Modify end date':

3) Enter the current end date associated with your active permit. This information can be found on your home screen in the active permits section. Enter an end time of 8 PM. Please do not click the option to end at the earliest allowed end date. If you click the option to 'Use the earliest allowed end date:', your permit will end immediately. Next, enter the cancellation reason. 

Click 'Confirm cancellation of purchase' to end your permit. You will not be billed in the future.

 

 

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