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How do I manage my monthly permit account?

Parkmobile supplies the background technology for monthly permits in many areas. You should access the monthly parking system using the link provided on your local parking authority's website. If you are not sure how to find the site, find your parking location in the Monthly Permit/Pass section of our Help Center. 

Click a topic below to jump to that section, or just scroll through all sections.

Login Assistance

Paying for Your Permit

Updating Personal Information

Updating License Plate Information

Updating Credit Card Information

Viewing Permit History

Retrieving Emails Regarding Your Permit

How to Print Your Parking Permit

Signing up for Automatic Payments

Removing the Automatic Payment Option

Cancel Monthly Permit Account

 

I forgot my username. How do I retrieve it?

In most areas, your username is your email address. Otherwise, you should receive a confirmation email which includes your username after you've successfully completed the registration process. If you cannot remember your username, click the 'Forgot your username?' option located on the monthly parking homepage for your parking authority.

If you are unable to log in using any email address that you might have entered, you will need to speak with an agent to update the email address you have on file. For login assistance in your area, please choose your parking operator from the list of options posted in our Monthly Permit/Pass Locations section

I forgot my password. How do I retrieve it?

1) From the sign in screen, click 'Forgot your Password?'.

2) Enter your Username and Email address into the appropriate fields; they should be the same.

3) Click 'Request'. Your username and computer generated password will be emailed to you. You should change your password to something more familiar to you as soon as possible.

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I signed up for a permit, but didn't pay for it yet. How do I complete the purchase?

1) Log into your existing account. Your shopping cart will be displayed immediately.

2) Click 'Checkout'.

3) If you'd like to automatically pay for the monthly permit each month going forward, click the 'Autopay' box. If you would like to pay using a credit card that is already on file, click the drop-down arrow to the right of 'Select existing cards'. Choose the appropriate card. If you would like to pay using a credit card that is not on file, click 'New credit card' and enter the new information.

4) After you've entered your payment information, click the box to indicate you agree with the rules and regulations set forth by your local parking authority.

5) Click 'Submit payment' to purchase your monthly permit.

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How do I change the password on my account?

1) Log into your existing account.

2) Click ‘My Account’ (located in the navigation window under your parking authority's logo).

3) Click ‘Change Password’.

4) Enter your desired password into the ‘New password’ box and confirm it in the ‘Confirm new password’ box. Click ‘Save’.

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How do I change the email address on file?

1) Log into your existing account.

2) Click 'My Account' (located in the navigation window under your parking authority's logo).

3) Click ‘View/Edit’.

4) Click ‘Edit user details’.

5) Correct the email address in the box. Click ‘Save’.

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How do I change the main address associated with my account?

1) Log into your existing account.

2) Click 'My Account' (located in the navigation window under your parking authority's logo).

3) Click ‘Change account details’.

4) Edit the necessary information. Click ‘Save’

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How do I add a license plate number to my active permit?

If the parking authority in your area allows more than one plate, please follow these directions. If you are only allowed to have one vehicle on your permit, please see below.

1) Log into your existing account.

2) The system will show your active permits and you can click the number shown in bold under the 'Permit ID' column. If you've navigated away from the home page, hover over 'My Permits' (located in the navigation window under your parking authority's logo) and click 'Overview'. Click on the number shown in bold print under the 'Permit ID' column.

3) Click 'Add vehicle request'. Enter the new license plate number in the 'LPN' field. Choose the state in which the license plate is registered from the drop-down menu.

4) Click 'Continue'.

5) Review the confirmation details for accuracy and click 'Continue'.

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How do I change the license plate number on my active permit?

1) Log into your existing account.

2) The system will show your active permits and you can click the number shown in bold under the 'Permit ID' column. If you've navigated away from the home page, hover over 'My Permits' (located in the navigation window under your parking authority's logo) and click 'Overview'. Click on the number shown in bold print under the 'Permit ID' column.

3) Click 'Vehicle change request'. Enter the new license plate number in the 'LPN' field. Choose the state in which the license plate is registered from the drop-down menu.

4) Click 'Continue'.

5) Review the confirmation details for accuracy and click 'Continue'.

6) If applicable, be sure to print your updated hang tag.

How do I remove a license plate number from my permit?

1) Log into your existing account.

2) The system will show your active permits and you can click the number shown in bold under the 'Permit ID' column. If you've navigated away from the home page, hover over 'My Permits' (located in the navigation window under your parking authority's logo) and click 'Overview'. Click on the number shown in bold print under the 'Permit ID' column.

3) Click 'Delete vehicle'.

4) Under the vehicle that you would like to remove, click 'Delete'. Depending on your browser, you will like see a message that asks you to confirm that you'd like to delete the vehicle; confirm your decision. The plate disappears, BUT YOU MUST STILL CLICK 'Continue' TO REMOVE THE VEHICLE FROM YOUR PERMIT.

5) Review the confirmation details for accuracy and click 'Continue'.

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How do I change the credit card on file?

1) Log into your existing account.

2) Hover over ‘Payment’ (located in the navigation window under your parking authority's logo) and then click ‘Payment management’.

3) Click ‘Add new credit card’.

4) Enter the details for your new card and click ‘Save’.

5) Click ‘Delete’ to the right of your old card to remove that information from your account.

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How do I update the expiration date of the credit card on file?

1) Log into your existing account.

2) Hover over ‘Payment’ (located in the navigation window under your parking authority's logo) and then click ‘Payment management’.

3) Click ‘Edit’ located to the right of your existing credit card.

4) Change the expiration date in the ‘ExpiryMonth’ and ‘ExpiryYear’ fields. Click ‘Update’.

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How do I view my permit history?

1) Log into your existing account.

2) Hover over ‘Payment’ (located in the navigation window under your parking authority's logo) and then click ‘Invoices’.

3) A list of invoices is show. To filter the list, enter any search criteria that may apply and click 'Search'.

4) Click on the number shown in bold print to download a copy of your invoice.

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I deleted an email regarding my permit. How do I view the message?

1) Log into your existing account.

2) Click 'My Messages' (located in the navigation window under your parking authority's logo).

3) Find the email in question and click on the number shown in bold print to view the message.

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How can I access my hang tag for printing purposes?

Please note that your hang tag will be attached to the confirmation email you receive after purchasing your monthly permit. If you need to access it from your account:

1) Log into your existing account.

2) Click 'My Messages' (located in the navigation window under your parking authority's logo).

3) Find the hang tag in question and click on the number shown in bold print to download and print your hang tag.

I purchased a permit and forgot to choose the auto pay option. How do I ensure my permit for next month is purchased automatically?

1) Log into your existing account. 

2) Hover over ‘Payment’ (located in the navigation window under your parking authority's logo) and then click ‘Payment management’. 

3) Click 'Add payment preference' 

4) Click on your permit ID which should appear in the 'Unselected products' box.

5) Click the arrow which points left. Your permit ID will now appear in the 'Selected products' box.

6) Click 'Save'

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I purchased a permit and selected the auto pay option, but I no longer want to automatically pay for the permit each month. How do I remove the auto pay option?

1) Log into your existing account.

2) The system will show your active permits. If you've navigated away from the home page, click 'Home' to return and view your active permits.

3) Remove the check mark from the box located directly underneath 'Auto pay'

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How do I cancel my monthly permit account?

You will need to reach out to the parking operator in your area for assistance.

For assistance with cancelling your account, please choose your parking operator from the list of options posted in our Monthly Permit/Pass Locations section

 

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