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Why is my account suspended?

Your account will only be suspended if the credit card on file has expired or if you have experienced a payment failure. If your account has been disabled due to payment failures, you will need to update your payment information. Even if the credit card information is the same you'll need to go in and update it and then the account will try the outstanding balance and enable your account if processed successfully.  If the credit card on your account has expired, you will need to update your payment information. When you update your payment method your account will enable itself and will be ready for use.

30 days prior to your card expiration, we will send you an email to remind you to update it. We will do so again 15 days prior, and then again on the day of the account suspension if you still have not updated the card on file. 

To update your credit card information, log in to your account at www.parkmobile.com with your username and password. Click Payment Method on the left navigation menu, then select manage credit cards, and then select edit card. After adding the new card details to your primary credit card, click "Submit". You can also update your payment information in the settings menu of our mobile apps!

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