Follow

Philadelphia, PA (Philadelphia Parking Authority) - Parkmobile Info

Parkmobile is a pay by phone parking solution and certain information varies depending on your location. Note that the information in this article is ONLY for parking areas operated by Philadelphia Parking Authority in Philadelphia, PA where Parkmobile is offered.

Click a topic below to jump to that section, or just scroll through all sections.

Transaction Fees

Where Will Payment Appear?

Zone Numbers

Phone Number

Payment Methods

Session Management

Citation/Parking Operator Info

 

Transaction Fees (based on Membership Level):

There is no cost to register with us or to download one of our mobile apps. The transaction fees charged when you initiate a parking session are in addition to the regularly charged parking fees for your area. Transaction fees vary based on which level of membership you choose. View our Memberships article to learn more about the different membership levels.

The transaction fees for this area are as follows:

Membership Level   Parkmobile Wallet as Primary Payment Method   With Other Payment Methods
Basic   0.40   0.40
Preferred   0.40   0.40
Company   0.40   0.40

How Will Enforcement Officers Know That I've Paid? Will My Payment Show on the Meter?

Parkmobile payments do not integrate with the meters in this area. While your payment will not show on the meter, the officer will primarily use your zone number to view your Parkmobile payment on a handheld device. As such, please make sure to add any additional license plate numbers to your account before creating a parking session in order to make sure your parking transactions are correctly created.

Zone Number Information and Range:

Zone numbers are a critical part of your transaction and must be recorded correctly in order for your parking session to be identified correctly by the parking enforcement officers. Zone numbers vary from lot to lot. The zone number listing below is provided as a reference only. You MUST identify your Parkmobile zone number from the Parkmobile signage located in your parking area to ensure you start your session correctly.

In the parking areas operated by Philadelphia Parking Authority in Philadelphia, PA the zone number ranges from 990000-999999 and 910000-949999.

The Parkmobile toll-free phone number to reach the automated system to register and/or start, stop or extend your parking sessions is: 877-727-5303 (877 PARK 303). If you are parking in the areas operated by Philadelphia Parking Authority in Philadelphia, PA and call any other Parkmobile phone number you will be at risk parking in a zone in the wrong geographical area and the parking officers in your area wouldn't see your parking payment in that case.

Credit Cards Accepted:

The credit cards accepted in your area are: PayPal, Visa, MasterCard, Discover, American Express and Parkmobile Wallet

Can transactions in zones in this area be stopped? Extended? Why or why not?

You can stop a session early if you do not need the entire time available, and you will be charged the appropriate parking fee for the time used, according to the rate structure in your area. If you do not stop your session early it will automatically expire at the time noted when you started the session.

Please Note: You will be able to start, stop, or extend a parking session if need be.

What do I do if I get a parking citation in this area?

Parkmobile does not own, operate, manage or enforce the parking areas. We don’t issue tickets and we can’t remove them for you. We can provide you with the contact information for your parking authority, if you don’t have it, so you can contact them to begin your dispute. You can use your parking receipt from your Personal Pages to include with your dispute.

To dispute a citation, follow the instructions on the ticket. You can log on to your Personal Pages online at www.parkmobile.com to obtain a receipt for your parking session.

Question: I paid for parking with meterUP but still got a ticket. What’s the problem?

Answer: Although we do our best to ensure a seamless transaction, once in awhile, mistakes can happen. If you paid for parking with meterUP and received a ticket, simply email us at CustomerService@philapark.org, or fill out the online dispute form provided here. Please be sure to provide the parking ticket number and a copy of your meterUP receipt.

Note: It is very important to ensure your license plate number and meterUP zone number are correct before starting your parking session with meterUP. 

We are sorry to hear that you received a parking violation while using the meterUP application.  If you received a ticket and have a paid session covering the time the ticket was issued, you can contact the Philadelphia Parking Authority (PPA) Customer Service department at  http://www.philapark.org/contact/

You will need to gather some information to submit to the PPA for a ticket cancellation request:

Ticket Number:  This is the nine-digit number located at the top of the ticket.

Receipt:  A receipt for your paid session during the time the ticket was issued. For information regarding how to obtain a receipt, please click here.

Reason:  If you believe that your ticket was issued in error, please include the reason why.

Once the information is received by PPA Customer Service, they will inform you of the ticket cancellation process and contact you if any further information is needed. To submit a cancellation request to PPA Customer Service, click here.

Thank you for using meterUP!

 

 

 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk